21st Century Insurance Review 2020 – TBEN

21st Century Insurance Review 2020 – TBEN

21st Century Insurance Reviews and Ratings

  • Nearly the median number of auto insurance complaints for its size.
  • Sells simple auto insurance policies in California.
  • Can drop SR-22 for customers.

21st Century Insurance is a small business that currently only offers new policies in California. He does most of his business online and over the phone, so 21st Century is best for people who are okay with not having a personal agent.

21st Century auto insurance

3.5 TBEN rating

21st Century Auto Insurance has earned 3.5 out of 5 stars for its overall performance. TBEN ratings are determined by our editorial team. The scoring formula takes into account prices and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners, etc.

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21st Century offers few bells and whistles with its auto policies, which can help keep rates low. In addition to the typical types of coverage offered, 21st Century offers 24/7 customer service and free roadside assistance. The company can also file SR-22 on behalf of customers who require it.

21st Century Auto Insurance Discounts:

  • Discounts on anti-theft devices.
  • Good student discount.
  • Multi-car discount.
  • Discount for mature drivers.
  • Superior driver discount.

Complaints about 21st Century

The 21st century has had near the expected number of complaints to state regulators for auto insurance from a company of its size, according to three years of data from the National Association of Insurance Commissioners.

More about 21st Century

Website and Mobile App: While lacking some of the fancy features you’ll find on other insurers’ digital platforms, the 21st Century app and website allows you to accomplish the basics. You can pay bills, view police documents, view insurance ID cards, and file claims from the website or app. You can also call roadside assistance from the mobile app, available for Android and iOS.

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Other types of insurance from partner insurance companies include:
Manufactured/mobile home insuranceSpecialized home insurance
Flood insuranceAuto mechanical breakdown insurance
Motorcycle and ATV insuranceOld car insurance
Boaters insurancePersonal watercraft insurance

Recap: Pros and Cons of the 21st Century

Free Roadside AssistanceOnly available in California
Can file SR-22 formsFew benefits, additional coverage offered
Some discounts offered


TBEN auto insurance ratings recognize businesses for their customer-centric features and practices. Ratings are based on weighted averages of scores across several categories including financial strength, consumer complaints, website transparency, and accessibility. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare multiple insurance quotes to find the best rate for you. TBEN does not receive any compensation for reviews. Read our editorial guidelines.

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TBEN reviewed complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To gauge how insurers stack up against each other, the NAIC annually calculates a complaints index for each subsidiary, measuring its share of total complaints relative to its size, or the share of total premiums in the industry. To assess a company’s complaint history, TBEN calculated a similar index for each insurer, weighted by each subsidiary’s market share, over the three-year period. The ratios are determined separately for auto, home (including renters and condominiums) and life insurance.