Al Tayer Approves “A Package” of Services and Development Projects for “Dubai Taxi”


Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority, Dubai, has approved a package of development projects and initiatives at the Dubai Taxi Corporation, including the expansion of the use of artificial intelligence techniques and process automation, with the aim of raising the level of operational efficiency of the taxi transportation service, and enhancing traffic safety. He stressed that the package of services and development projects aims to achieve leadership in providing safe and sustainable digital transport services characterized by excellence, innovation, future foresight, achieving sustainability, and achieving the highest indicators of customer happiness.

smart routing

Al Tayer explained, during his meeting with the employees of the Dubai Taxi Corporation, that among the package of projects and initiatives approved by the Dubai Taxi Corporation is the “smart routing” project for taxis, which aims to use artificial intelligence techniques and analyze big data, to automatically direct vehicles to the areas most in demand for a specific region. Or a group of areas according to the outputs of the demand forecasting system. The project also aims to reduce vehicle fuel consumption and increase the number of trips for each vehicle.

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Robotic Process Automation

Al Tayer stated that among the approved package of projects is the Robotic Process Automation (RPA) project. The project contributes to improving the operational efficiency of vehicles by 3%, increasing the accuracy of data and forecasting the most demanded areas by 10%, achieving speedy trip implementation, increasing the number of kilometers produced, and increasing The rate of acceptance of trips by 15%, and the cost of human resources reduced by 20%, noting that the most prominent areas of the project’s work are the smart distribution of taxis and Tesla vehicles, the automation of daily revenue collection for limousine services (Uber and Careem), the preventive maintenance of taxis, in addition to the distribution of Orders according to the capacity of the battery in Tesla vehicles, and send alert notifications to drivers when charging.

smart collection

The Director General and Chairman of the Board of Executive Directors of the Roads and Transport Authority, Dubai, revealed the “Smart Collection” project, which aims to provide smart, digital and sustainable services to drivers by facilitating procedures for collecting amounts, raising operational efficiency, and creating a supportive and stimulating environment to attract drivers, as it aims to achieve efficiency. Vehicle operationalization, increasing the number of trips, rationalizing and reducing maintenance and fuel costs, facilitating procedures for drivers, finding digital solutions for transactions, and making the service available around the clock.

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commercial development

During the meeting, Mattar Al Tayer was briefed on the investment plan and commercial companies of the Dubai Taxi Corporation, with the aim of exploiting future growth opportunities and enhancing profitability to ensure a more sustainable and inclusive future, as the Corporation achieved profits of 118 million dirhams during the first half of this year (2022), and signed 7 commercial agreements. Covers taxis, limousines, and buses.

During the meeting, they reviewed the priorities of the Dubai Taxi Corporation, which is constantly updating, the most important of which is restructuring and developing services, following up on the implementation of the roadmap for improving services at Dubai airports 2021-2023, developing and developing plans and new investment and commercial opportunities, and following up on the implementation of the roadmap to enhance safety in Taxi sector.

Diversify your sources of income

Al Tayer was briefed on the Tesla 3 vehicle, which the Dubai Taxi Corporation has started to operate experimentally within the fleet of regular taxis, as part of the Corporation’s efforts to expand the use of environmentally friendly vehicles. It has 52 seats, and the second has 36 seats. The buses are equipped with the latest safety means, which include indoor and outdoor cameras, a student inspection system, a motion detector, and an automatic fire extinguishing system.

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The Director-General and Chairman of the Board of Executive Directors of the Authority stressed the keenness of the Dubai Taxi Corporation to develop the services of the taxi transport sector in the Emirate of Dubai, employ artificial intelligence, technologies and smart systems in the taxi sector, raise performance efficiency and achieve happiness for customers, and expand the fleet of taxis and vehicles Limousine, enhancing the integration of transportation systems and providing a variety of services, amenities and care, to keep pace with the rapid growth and development witnessed by the emirate, facilitating the movement of passengers to reach their intended destinations.

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