Angry passengers crawled through conveyor belt at UK airport after waiting 90 minutes for luggage | Business Insider

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  • Angry passengers crawled down a conveyor belt after waiting for luggage, per channel 4.
  • Passengers at Manchester airport were filmed offering to come in and look for bags after an hour of waiting.
  • Swissport agents have laid off thousands of employees during Covid and are now understaffed.
  • For more stories, visit Business Insider.

Angry passengers at one of the UK’s busiest airports crawled through a baggage claim after waiting 90 minutes for their luggage, footage from Dispatches shows.

The video, filmed by an undercover reporter who works as a baggage handler, shows angry passengers at Manchester Airport making their way down the assembly line to question staff about the delay.

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One passenger who crawled through said “I’ll just grab it and help you unload if you want” complained that they had waited an hour and 20 minutes for their bags.

Although the passengers were told that the conveyor belt would deliver the luggage, another agent told them it was unlikely there were several cancellations and delays.

Workers told Dispatches, an investigative program broadcast on Channel 4 in the UK, shows that people crawling through the entrance “happen all the time”, and passengers sometimes try to fight staff out of frustration at missing luggage.

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An employee told the station that he was regularly left to do a “two-man job” alone, describing it as “discouraging”.

Dispatches’ research provided insight into the shortage of baggage handlers sweeping airports in the US and Europe, after baggage handling agency Swissport laid off thousands of workers during the height of the Covid-19 pandemic.

“To be honest, I just don’t know how people do these services and these kinds of hours from 3am. It’s absolutely brutal,” said the undercover reporter who worked on the investigation. “No one gives them much credit. But without them there will be no flights. No one goes on vacation.”

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In a statement, Swissport said: “We are sorry for our part in the disruption some people have experienced at Manchester Airport. We are doing everything we can to minimize delays for passengers, including hiring more than 4,100 people since January.”