CCA President urged to change organizational culture following privacy breaches


ACC must urgently change the way it operates in light of recent privacy breaches, backlogs and clients’ battles for help, says open letter to new agency president .

Photo: RNZ / Claire Eastham-Farrelly

This is because RNZ today reported that ACC call center staff shared details of customer injuries and made fun of them in a private Snapchat group. The ACC dismissed 12 employees while it investigates the case.

The Green Party, with strong support from the health and wellness sectors, today wrote the letter to Steve Maharey, who took the presidency last month. Co-signed by 27 organizations and individuals, it calls for “major internal changes in the functioning of the ACC”.

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“The ACC was created over 50 years ago to support people without fail, but that’s far from what it offers today,” said the Greens spokesperson for the ACC, Jan Logie.

“Today’s report provides evidence of a pattern of privacy breaches within ACC, suggesting that urgent changes are needed in organizational culture and practice to protect information. personal and medical. Public confidence in ACC is critical to the continued provision of care and support to New Zealanders. “

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“Reports over the past few months of privacy breaches, large backlogs and the traumatic battle just for help show that the agency is letting too many people slip through the cracks.”

The Green Party is also calling for an urgent debate in Parliament today on the CCA privacy breaches.

Logie said immediate action could be taken, including reviewing the sensitive claims process, limiting staff access to private medical records and claims, and investigating whether ACC’s focus on reducing costs had affected the well-being of women, Maori, Pasifika and people with disabilities. people.

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“We urge the president to review the procurement model for rehabilitation treatment so that it focuses on the whole person and not just on the specific manifestation of the injury,” she said.