Cell C begins client migration – what you need to know

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The mobile operator Cell C declares that it is progressing in the implementation of its network strategy as part of its turnaround strategy, aimed at improving operational efficiency.

The migration process, he said, has started with contract and broadband customers and is expected to be completed within the next two months. The gradual transition of prepaid customers will be confirmed in due course, said Cell C.

The group said its network strategy will allow the company to provide network services to its customers through roaming agreements with partner networks while continuing to deliver a full Cell C customer experience.

“Network roaming agreements are implemented over three years, during which time Cell C will transfer customers from its own network to partner networks, and decommission its own towers in the staged process,” he said. he said in a statement published Wednesday, January 13.

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“Our strategic vision is to differentiate ourselves by focusing on innovative products and services without owning capital intensive infrastructure. This creates more flexibility and the ability to provide the right quality of service to our current and future customers, ”said Douglas Craigie Stevenson, CEO of Cell C.

“Cell C is pioneering the evolution of the ORM space in South Africa by becoming a major wholesale buyer of network capacity and infrastructure services. It’s a win-win because individual operators provide segment expertise for the benefit of all industry players. “

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By adopting a network roaming model, Cell C said it hopes to promote smarter use of the country’s telecommunications infrastructure capacity, improve overall network connectivity, and provide customers with a better customer experience.

“We are moving closer to our vision of providing customers with quality network access and making Cell C a customer-centric service provider, improving lives and delivering digital solutions on a scalable, quality telecommunications platform.

“Operationally, the company is growing stronger and a successful recapitalization will ensure the long-term viability of Cell C,” said Craigie Stevenson.

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What customers should know

To minimize any impact on the service, Cell C has called on contract and broadband customers to manually enable “Data Roaming” on their phone settings.

If you have a router, you will need to do this through a PC. For Apple device users, their data roaming will be enabled automatically.

Cell C said it would send clients 3x SMS before failover. “It’s important not to ignore them,” the group said. Cell C said they have prepared a practical step-by-step guide on their website.


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