Consumers are increasingly concerned about the vulnerabilities of cyber attacks with connected and automated vehicles.
According to a new Munich Re / HSB survey of more than 1,500 American adults, around 37% of consumers said they were somewhat or very concerned about both cybersecurity and the safety of vehicles with internet connection and automated vehicles. Similarly, 35% expressed concern that a virus, hack or any other type of cyber attack could damage or destroy a vehicle’s data, software or operating systems.
Highlighting the problem, one in 10 consumers reported that an incident of hacking or some other type of cyber attack affected their vehicle, up 3% from a similar HSB survey the year before.
“Our cars are more connected than ever,” said Timothy Zeilman, vice president of HSB, in a prepared address. “It is difficult for consumers to keep up with the rapid evolution of vehicle technology and they wonder if their privacy and personal information is protected.”
Other survey results:
- 11% of respondents said they drive an electric vehicle and 51% of that number are unaware or unsure of the personal information stored in their vehicle’s entertainment system.
- 46% said they were most worried that a hacker could communicate with them through their audio system, either to coerce them or to demand a ransom.
- 25% said they were the most worried about their vehicle being immobilized by a cyber attack. About 23% expressed concern that their automotive systems might be compromised by a cyber breach, and 14% said they were concerned that a cyber attack could lock them out of their vehicles.
- 53% of respondents declared having installed Bluetooth in their vehicles; 42% had navigation systems and just under 40% had vehicle safety sensors.
- 36% of consumers said they have smartphone apps connected to their vehicles; 24% said they have Wi-Fi or mobile hotspots offering internet service on the road.
HSB commissioned Zogby Analytics to conduct the cyber / auto survey in December 2020.
This article was first published in Insurance Journal’s sister publication, Carrier Management.
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