“Day Zero” by Freshworks: it’s about loving your “Kudumba” and your culture


Freshworks started with a small idea for a “new” help desk in 2010, said Girish Mathrubootham.

New Delhi: From a 700 square foot warehouse in Chennai to Silicon Valley, the story of Freshworks is simply inspiring. It is the story of a company that has stayed and won together. The founder of the software company, Girish Mathrubootham, believes that “Kudumba is what binds us (culture and business) together”. “Kudumba” means family in Tamil; which is similar to the Sanskrit word ‘Kutumb’.

Freshworks started with a small idea for a “new” help desk in 2010, Mr. Mathrubootham said in a blog post Thursday. With 52,500 customers, the company saw its revenue increase in the first six months of 2021 to $ 169 million, from $ 110 million in the first half of 2020. Its net loss declined to $ 9.8 million. dollars compared to $ 57 million a year ago, according to the company’s deposits.

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“This has been made possible through the dedication and commitment of our employees, customers, partners and investors to a business that started 11 years ago,” he said.

“500 employees have become crorepatis”

Freshworks shares rose 32% after raising $ 1 billion in an IPO offering that was priced above a marketed range. Shares of the computer company closed at $ 47.55 on Wednesday at New York trading time, with a market valuation of around $ 13 billion.

More than 76% of employees own shares in the company, Mr Mathrubootham said at a press conference.

More than 500 employees have become crorepatis (millionaires; 1 crore = 10 million) as a result of Freshworks’ IPO and at least 70 of them are under 30, he added.

A big fan of Rajinikanth

Mr Mathrubootham, in an interview with TBEN TV18, summed up Freshworks’ journey by citing superstar Rajinikanth’s popular dialogue. He quoted the opening lines of Rajinikanth’s introductory song from his hit Tamil film, Padayappa (released in 1999).

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“Singa nadai potu sigarathil yeru. Sigarathai Adainthal vaanathil eru”. It roughly translates to, “Take a lion walk and climb to the top. Once you reach the top, aim and reach for the sky.”

After Freshworks was listed, a comeback video of its founder and chief executive, Mr Mathrubootham, shaking a leg on stage took Twitter by storm.

Also read: Freshworks CEO Girish Mathrubootham Has All The Right Dance Moves, As A Rajini Fan Should

What Freshworks Learned From Steve Jobs

“Freshworks is the company that wasn’t supposed to win. Whether we could differentiate ourselves in crowded markets, compete with larger players, or build a global SaaS (software as a service) business from India, the doubts were always there. And people didn’t hesitate to tell me! Yet we kept our heads down and focused on execution, focused on our mission. We realized the deeper meaning of what Steve Jobs once said: “Stay hungry, stay dumb,” said the founder of Freshworks.

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In his filings with the US Securities and Exchange Commission, Mr. Mathrubootham also compared the Freshworks software to the iPhone, saying companies shouldn’t have to rely on multiple tools to interact with customers. .

What’s next for FreshWorks

“Our dream now is to be a disruptive player in the Customer Relationship Management (CRM) market by breaking down marketing, sales and customer support silos with a unified customer cloud. And in the future, we dream of breaking silos. of IT and HR, creating a unified cloud for employees, ”said Mr. Mathrubootham or“ G ”- as he affectionately called him.

He concluded, “It’s day zero again for Freshworks as we begin our public journey to build an iconic global software products company. “