Flight attendant United taken to hospital after incident with ‘disruptive customer’

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A United Airlines flight attendant was taken to a Chicago hospital Sunday morning after an incident on a United flight from San Francisco to Chicago.

“A disruptive customer on a flight from San Francisco to Chicago was removed by police on landing on Sunday and a member of the flight attendant was taken to a hospital for examination,” United Airlines said in a statement.

Chicago police responded to a gate at Chicago’s O’Hare International Airport Sunday morning after a “malfunction” on United Flight 476. Three people on the plane were taken to nearby Resurrection Hospital for observation, according to a statement from the Chicago PD.

A video taken by a passenger shows several flight attendants confronting a woman carrying a child. Screams and screams are heard as the passenger yells, “Where is it?”

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United Airlines flight attendants confront a “disturbing customer” on a flight from San Francisco to Chicago on Sunday morning.
(Twitter @PeterKondelis)

One of the flight attendants says to the woman, “Ma’am, we’re landing,” then says, “Sarah, step back. Step back. Sarah, step back!” in a panicked tone.

The flight attendant keeps telling “Sarah” to step back as another flight attendant runs from the front of the plane to the meeting.

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“We are grateful to our crew for handling this difficult situation professionally and for putting the safety of our team and customers first,” United Airlines said in the statement.

A United Airlines passenger plane - Boeing 777 - arriving at Chicago O'Hare International Airport.

A United Airlines passenger plane – Boeing 777 – arriving at Chicago O’Hare International Airport.
(iStock)

United Airlines stated that no serious injuries had been reported. Chicago PD said the incident is currently under investigation by the police and the FBI.

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“The FBI is aware of an incident at O’Hare Airport this morning. There is currently no threat to the public,” an FBI spokesman in Chicago told TBEN News Digital.

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TBEN News Digital contacted Resurrection Hospital for comment, but did not hear back in time for publication.