HDFC Bank is down and online banking, debit card payments, UPI, IMPS and NEFT are all struggling for many customers in India. Customers have taken to social media to complain about the problem. A lot of people say they aren’t able to make payments, and in our own testing we haven’t even been able to add any new payees for netbanking. Some users also say that ATMs are not working. A tweet replying to a customer says the issue was due to an outage at a data center, but six hours after reporting started on Saturday, payments still weren’t working here.
According to DownDetector, the online downtime tracker, reports of HDFC bank failures began around 6 p.m. on Saturday, November 22 and have peaked since then. However, we tested HDFC at 11:30 p.m. and the bank was still not working for two different accounts.
Hello, an unexpected outage in one of our data centers impacted some of our services. We’re working on restoring services, which shouldn’t take long. The inconvenience is sincerely regretted -Anay
– HDFC Bank Cares (@HDFCBank_Cares) November 21, 2020
Respond to a customer Tweeter, HDFC customer service has stated that “an unforeseen outage in one of our data centers impacted some of our services.” He also said: “We are working on service restoration, which shouldn’t take long.” However, that was over an hour ago at the time of writing, and almost six hours after the first reports started. As of this writing, banking services are still not working.
HDFC servers are completely down, eh? Awesome. UPI * and * cards haven’t worked, for hours and hours now.
– Kārtik | കാർത്തിക് | 豬肉 鑒賞 鑒賞 (@SandalBurn) November 21, 2020
Hey @HDFCBank_Cares @HDFC_Bank What is the problem. Servers down since the evening. Unable to process payments from UPI platforms. Never encountered such payment failure issues in the past 5 years. #hdfcdown pic.twitter.com/R0o5WSEtW3
– Santosh Kumar ???????? (@I_ss_santosh) November 21, 2020
Does HDFC Bank have a moment tonight? Anybody?
– Anupam Gupta (@ b50) November 21, 2020
@HDFC_Bank server down? Or total stop ..? Credit card, debit card, online banking, ATM not working. Associated accounts on @swiggy_in @GooglePayIndia @Paytm disabled #hdfc . Customers panic … @HDFCBank_Cares making no statement. #hdfcdown
– శ్రీనివాస్ పసుల (@SRPasula) November 21, 2020
Some users reported seeing a message stating that HDFC was having a problem, asking them to come back and try again after a while; However, when we checked using the HDFC Android app at 11:30 p.m. on Saturday, that banner wasn’t showing, and it just froze.
Affected customers tweeted about issues with the bank’s website and HDFC app on Twitter. People were not able to receive OTPs and some even said the ATMs were not working. It’s very similar to the ICICI Bank failure that happened in mid-October, just at the start of Amazon and Flipkart’s festive sales.
The HDFC website and app are loading at the time of writing this article, but after logging in, features like money transfer, adding beneficiaries, etc. do not work, Gadgets 360 was able to verify. We were also unable to use HDFC’s debit card on Swiggy and Zomato.
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