Kuoni criticism of Swiss: SRV boss Walter Kunz now doubles

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“Now you have definitely overstepped the mark”: The criticism of Swiss and its flight cancellations is spreading

After the Kuoni boss scolded the Swiss airline, the head of the travel agency industry association doubled down with a public letter of protest to Swiss. An end to the dispute is not in sight.

Gloomy mood in the travel agency industry: Swiss’s attitude towards flight cancellations is causing an uproar.

Laurent Gillieron / KEYSTONE

Kuoni boss Dieter Zümpel, who is not actually known for loud noises, spoke plainly in an interview with CH Media this week: “When you set up a flight plan, you have to prepare the necessary personnel for it. It’s a simple rule of three!” But now some airlines would pretend that Christmas would come as a surprise.