The National Hospital Insurance Fund (NHIF) has rejected reports that the database had been removed.
In a statement on Sunday, Sept. 18, the NHIF denounced claims that data entered in 2019 had been intentionally erased from the system, denying TBEN access to medical services.
The fund claimed that no breach was registered in its system.
Patients queue to access medical services.
“NHIF would urge the public to ignore the misleading post. We categorically reassure TBEN that the database is intact and has not been tampered with in any way,” the statement read in part.
The national insurer assured TBEN that they can still access medical services from the outpatient facilities they selected, and asked those who had doubts to check their membership status on various platforms.
“NHIF continues to provide quality health insurance services, including regular access for members in contracted hospitals across the country, based on information captured in its database,
“Members can query the database and check the history of their contributions through the available self-care platforms: *155#, ‘My NHIF App’, SMS and www(dot)NHIF(dot)or(dot)ke,” the report reads. . agency wrote.
The statement comes a week after the entity was forced to release a statement after TBEN were sent back from hospitals due to system failures.
On September 11, NHIF revealed that the system was down after a power outage at its headquarters due to a faulty transformer. It added that a team had been deployed to restore all normality.
Meanwhile, it noted that it had reverted to the manual system to ensure no patient was turned away or forced to pay for services. Patients were advised to show both NHIF cards and their national cards in facilities.
The organization further disclosed that a team had been sent to repair the failed transformer to restore real-time services.
“NHIF wants to assure members that the technical team is working tirelessly to return service to normal. In the meantime, the public is being notified that alternative manual processes have been implemented to ensure uninterrupted services while seeking treatment in hospitals.
In addition, it addressed the concerns of its subscribers regarding the fines imposed for failing to submit their contributions before the TBEN – the ninth day of each month.
One of the measures taken was to extend the TBEN for both self-employed subscribers and employers to 14 September. Once the transfers were made, the charges already imposed would be abolished.
The National Hospital Insurance Fund (NHIF) headquarters in Nairobi.