NTSA explains how to access services after errors on its website

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The National Transport and Safety Authority (NTSA) online portal has been out of order after the authority unveiled a vehicle inspection tab.

The errors have been going on for nearly a week now, hampering crucial services for millions of TBEN.

On several occasions, the message displayed would indicate that a user is disabled or unable to access the site. This would mean that someone is not properly registered to access the NTSA services, including car licenses and obtaining a driver’s license.

Reflection of an error on the NTSA website after attempting to log in on August 3, 2022.

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“I can’t access anything… it shows the attached error message.

“I’m still trying to change the password, but the whole process can’t be completed,” said one social media user.

TBEN.co.ke contacted NTSA to seek clarification, with the authority stating that all but one of its services are accessible on the site.

According to NTSA, the driver’s licenses (DL) portal is the one that has had issues, but can also be accessed through the TIMS VIRL portal.

The DL portal is a new version on the authority’s website away from the old one and currently serves specific purposes.

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How to bypass the error?

The Authority has shared guidelines on how to obtain services if one fails to gain full access to the two sites. According to the NTSA, one must log into the authority’s online portal.

After you check in to the site, a dialog box will appear asking you to choose the desired service portal. You will then be asked to click on “forgot password”.

After being redirected to the “forgot password” dialog box, you will be prompted to set up a new one.

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After you set a password, you will be prompted to log in to your account and access the services.

The authority unveiled a vehicle inspection service on its portal after it published proposed fees for all motorists who own vehicles older than four years since the date of assembly.

The new measures came into effect after President Uhuru Kenyatta passed the 2021 Traffic Change Act on June 22 to streamline traffic laws, including penalties for lawbreakers.

Reflection of an error on the NTSA website after attempting to log in on August 3, 2022.

Reflection of an error on the NTSA website after attempting to log in on August 3, 2022.