Logging in – often considered one of the most mundane, yet essential aspects of work – has become a thorn in the side of employees. The process is often too complicated, disruptive and frustrating for employees, ultimately putting important data and information at risk as employees succumb to password fatigue.
This is the conclusion of a new report from 1Password, which finds that 43% of employees admit to sharing logins, delegating tasks to others, and even avoiding their jobs altogether to eliminate the headache of logging in — dangerous behavior that threatens for the security of their organizations.
The report, which surveyed 2,000 North American adults who mostly worked full-time behind a computer, finds that complex login procedures can waste time and stifle productivity: more than a quarter of respondents (26%) simply gave up on doing anything. do because of the hassle of logging in, and 38% have put off, delegated, or skipped setting up security apps because of the cumbersome steps required to log in.
Password fatigue is also an HR problem
Complex logins prevented nearly one in five (19%) employees from accessing employee-provided benefits designed to reduce workplace stress. They skipped open enrollment, didn’t apply for leave, and missed employer-provided benefits and discount markets due to login issues.
And at a time already complicated by burnout and ‘quiet quitting’, more than a third of employees (37%) say the onboarding process at their current job was time-consuming and confusing due to logging into new work-related accounts.
The survey also found that there is widespread misunderstanding among employees about what constitutes a secure login process. While 89% of employees believe they generally follow their employer’s guidelines, there’s a lot of confusion about what’s safe in 2022 given the onslaught of new threats.
All things considered, despite the good intentions of employers looking to protect their businesses, password fatigue is draining employees’ energy at a dangerous time driven by widespread burnout and uncertainty.
According to Karen Renaud, Ph.D., people-centric security expert and Chancellor’s Fellow and faculty member at the University of Strathclyde, the research confirms that “security has become such a heavy and arduous task that people don’t even want to log in.”
Rethinking the approach to login, by making the process second nature and more people-centric, will go a long way in improving the mental wellbeing of employees and making companies less vulnerable to security breaches.
1Password conducted this research using an online survey prepared by Method Research and distributed by Lucid to n=2,000 adults 18+ who work full-time at a company with 250+ employees and primarily use a computer for work. The sample consisted of n=1500 US respondents and n=500 Canadian respondents, with an equal distribution between gender groups. The data was collected from June 7 to June 21, 2022.
Read the full report from 1Password.
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