SIA and Cathay customers who no longer wish to fly after the Singapore-Hong Kong air travel bubble is postponed can request a full refund.

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SINGAPORE: Customers who no longer wish to travel between Singapore and Hong Kong due to the postponement of the airline bubble can request a full refund of the “unused portion” of their ticket and be waived the cancellation fee, a Singapore Airlines ( SIA), the spokesperson said on Saturday (November 21).

The air travel bubble launch, which was scheduled to take place on Sunday, has been postponed for two weeks after a peak in COVID-19 cases in Hong Kong.

The postponement was announced on Saturday by Singapore Transport Minister Ong Ye Kung in a Facebook post, after holding talks with Hong Kong Trade and Economic Development Secretary Edward Yau.

READ: Singapore-Hong Kong air travel bubble launch postponed for 2 weeks after peak in COVID-19 cases in Hong Kong

“Singapore Airlines supports the decision of the authorities of Singapore and Hong Kong to postpone the launch of the air transport bubble,” added the SIA spokesperson.

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“The health and safety of our customers remains our top priority. Affected customers are contacted by Singapore Airlines. “

The flights under the air bubble were dedicated flights operated by SIA and Cathay Pacific.

SIA said on Saturday that its flights between Singapore and Hong Kong (SQ890 and SQ891) from Nov. 22 through Dec. 6, both dates included, will now operate as non-air bubble flights, SIA said.

“Customers will need to ensure that they meet the respective entry requirements and adhere to quarantine measures on arrival,” the airline added.

In response to questions from the TBEN, Cathay Pacific said its inaugural Air Bubble flight (CX759) on Sunday was canceled. Passengers can change their reservation, request a full refund, or exchange their ticket for free air credits.

For passengers booked on Cathay Pacific bubble flights between November 24 and December 5, they were automatically placed on new non-air bubble flights departing on the same date and time as their original booking.

“Normal quarantine rules will apply” for these flights, the airline said. Passengers can also modify or cancel their reservation free of charge.

The airline said it would contact affected customers.

LAUNCH DATE TO BE REVISED

“Given the developments in Hong Kong, (Mr.) Yau and I discussed further this afternoon and decided that it would be better to postpone the launch of the air transport bubble for two weeks. “Mr. Ong said in his Facebook post.

“We will review the new launch date within two weeks and update again.”

Mr Yau added: “In light of the recent surge in local cases, we have decided, together with the Singapore government, to postpone the launch of the air transport bubble for two weeks.”

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Hong Kong reported 43 new cases of COVID-19 on Saturday, 36 of which were transmitted locally. Thirteen of Saturday’s cases were from unknown sources of transmission.

The city had reported 26 new COVID-19 infections as of Friday.

A spokesperson for the Hong Kong Food and Health Bureau added: “The number of confirmed local cases with unknown sources of infection has recently been on the rise, indicating the existence of silent chains of transmission in the community. “

Hong Kong has seen an increase in the number of COVID-19 cases, a situation the city’s Food and Health Secretary Sophia Chan described as “serious” on Friday.

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